Frequently Asked Questions

Here are some frequently asked questions. If you have additional questions you can always
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What Tantiv4?
The only true Service-Oriented-Architecture with loosely coupled elements in the IoT space which helps build a cost-effective bespoke differentiated software SaaS solution.
But, there are so many IOT-Clouds there?
Yes- but none of them provide true off-the-shelf ready-to deploy SaaS solutions, they all work at the Infrastructure level with a one-size-fits-all approach. They tend to tie you to their entire stack and are fundamentally not based on the SOA architecture.
What is Thinga-Cloud?
It is a collection of s/w IP and s/w stacks deployed in a scalable secure secure server environment in several geographies.
Is it tied to Google, Amazon or Azure Clouds?
Tantiv4 owns the entire IOT software stack which can be instantiated with any major IaaS/PaaS vendor.
Can Thinga-Cloud be on-prem?
Tantiv4 can support an on-prem edge based solution with all the features listed for Thinga-Cloud.
How secure is the Thinga-Cloud solution?
All access to Thinga-Cloud is secured by TLS 1.3 based tunnel. Tantiv4 infrastructure supports the distribution of private-keys to the leaf nodes attached to the network. The access to the main App server is secured through an API Gateway where a policy-based security framework can be applied. On the cloud, access can be OAuth2 based or through a client-key.  Security is very important to Tantiv4 and there are several other policy measures in place to ensure it.
On a production deployment do customers own the server?
Things-Cloud offers both the models- we provide “tenancy based” infrastructure and bespoke servers.
How much sensor data can be handled?
Tantiv4 uses Cassandra and MongoDB at the back-end and so storing and retrieving Terabytes or Petabytes of sensor data is not daunting for us.
What value added services do you provide on top of the basic network and Security stacks?
Tantiv4 has built AI/ML engine, a Blockchain engine, Rules Engine, Chatbot support etc. on top of the basic stack to provide enhanced value to the customers.
Do you provide Voice Enablement?
Tantiv4 supports all the major smart speakers including  Amazon and Google.
Do you provide API level access to the system?
Tantiv4 believes in keeping the IOT system open and allow you to access the server through a secure API. We do not force Tantiv4 customers to go through Tantiv4 UX.
What is Thinga-Edge?
It is a Edge based software stack which can sync with the Thinga-Cloud in a policy-based manner- thus allowing customization of solution for specific privacy and security needs. Also, it provides an order of magnitude faster routing of IoT messages.
How is Thinga-Edge different from Thinga-Cloud?
Aside from the obvious difference of where it is located, Things-Edge provides a large subset of features available on Thinga-Cloud.
What is Thinga-Embedded?
It is a small footprint embedded agent on the customer device to maintain secure cloud connection, and also enables pushing of messages from cloud to the device in an asynchronous manner.
What is the size of the binary?
It can vary from fewer than 10s of Kb to 100s of Kb based on the feature selection.
What are the common protocols Thinga OS will support?
Thinga OS supports multiple wired & wireless connection protocols and standards like Wi-Fi, Bluetooth, Ethernet, Z-Wave, and Zig-Bee etc. Thinga OS an independent and have an ability to connect through some these standard protocols.
Is storing the private key/id in hardware an option?
Yes, the private key/id can be stored in hardware.
Does Thinga and other devices supports OTA upgrade?
Yes,It will support OTA upgrade.
Is there any annual charge for tantiv4 apps?
No ,there is no separate charge for apps.
What is Z Wave?
It is a type of wireless protocol used for talking to home devices. This is a well-developed ecosystem, producing some of the cheapest and best devices. Zwave is a wireless technology that will not interfere with your Wi-Fi signal and operates on low power. Tantiv4's gateway enables these devices for an Internet-based operation in a user-friendly manner.
Can I buy off-the-shelf Z wave devices and integrate them with the Tantiv4 Gateway?
Tantiv4 Gateway is Z Wave Certified and can talk to any Z Wave Certified device. All the certified devices have the Z wave logo on them.
What is Z-Wave's range?
While Z-Wave has a range of 100 meters or 328 feet in open air, building materials reduce that range. The more line powered devices in your Z-Wave network, the better, as they also act as repeaters to extend the Z-Wave signal. Z-Wave’s mesh networking allows a Z-Wave signal to “hop” through other Z-Wave products to reach the destination device to be controlled.
How is Z-Wave powered?
Z-Wave is a very efficient, low-energy technology. While the Tantiv4 Zwave hub will need to be plugged in to keep the network up and running, many Z-Wave devices work on battery power alone, often for a year or more before needing new batteries.
How many Z-Wave devices can I control?
Z-Wave is a highly scalable technology – it can control anywhere from one device all the way up to 232 devices .
What are the command classes supported?
50+ Command Classes are supported. Supports most of devices in real world DEEPLY Integrated within app and gateway
What are the security protocols supported?
All variations of S2. Server Side Authorised, for device with QRCode label. Client Side Authorised for devices with Input Pad. Z-Wave 1st & 2nd generations QRCode Support
How is new Zwave device included?
Supports all the standard inclusion flows
Who Can Use REZRV
REZRV can be easily integrated with home and enterprise routers to provide advanced features and capabilities for several applications. In addition, most pre-existing routers can also be upgraded to leverage REZRV capabilities like live streaming sports making it a truly versatile solution to manage bandwidth allocation for school or office applications in real-time.
Is REZRV easy to use?
Yes, most applications do not need user intervention, one can still use an IOS and Android app or just ask Alexa
Will REZRV enhance my network experience?
Yes, REZRV assists by optimizing the network for your needs.
Can I ensure that during my office hours, my Zoom calls go smooth?
Yes, just simply say "Alexa, ask Rezrv to Turn-OnZoom".
Name some common Applications that are default
YouTube, Netflix, Zoom, Google Meet, Slack
What is the meaning of different Modes like Home Mode, Office Mode, etc.?
The general idea for a Mode is to group similar apps and prioritize them in one go. For example, grouping work-related apps like Slack, Zoom, Google Meet, etc. under Office mode allows a simple way of turning on priority for all.
What are Default settings for REZRV?
Office, Home, Leisure and applications under it. Please refer to the user manual.
Can I add my custom mode and mix applications from the default mode?
Yes, you can create your custom modes with your choice of apps and activation period.
How Smart is REZRV?
REZRV utilizes AI and ML and constantly updates these profiles as the applications change, and new ones come. All you have to do is download when a new release is available as an app update.
Explain REZRV and how does it manage bandwidth?
REZRV is a home and office network management software ensuring the applications you need always work
When do I require REZRV?
REZRV is a net neutral solution that arbitrates traffic based on user’s preferences allowing the most critical applications to always function.
Does REZRV apply to all Computers and users connected on the Network?
Yes, all users will get the benefits of REZRV.
Can I monitor my network usage?
Yes, users can create an account on Tantiv4 portal and get access to their data usage.
What does Application Priority mean for REZRV?
Application priority ensures a chosen set of applications always connect irrespective of available bandwidth in your network.
Do I need to reserve certain bandwidth for an application?
1. REZRV automatically calculates the required bandwidth.
2. IT managers & advanced users can refer to the user manual to customize settings.
How to prioritize an application?
REZRV enabled applications are listed on the home page as well as on the mobile application. Users can select and turn on from the app or webpage. Besides, certain applications can be turned on with Alexa; Tantiv4 regularly updates these. More details are given in the user manual.
Can I control my kid’s games and video watching?
Yes, this is Parental Control feature, applications can be blocked with the app or with Alexa.
How to create a Custom User Mode and schedule?
Select the option for adding new modes for creating specific user-centric custom modes from REZRV's main web page or mobile app.
How to update with the REZRV software?
Detailed instructions regarding updating the REZRV software are given in the Basic Setup Guide provided along with Rezrv binaries.
What is Shield Automation ?
Shield Automation is a technology provider for Home Automation and Smart Home Security services.
How is Shield Automation different?
It is engineered to be more reliable than others by sending alerts and notifications 24*7 even if the system is disarmed. 
What devices can be added to the hub?
Sensors such as water leak sensors, motion sensors, smoke detectors, door sensors and devices such as lights, plugs, switches, door locks, garage locks, water shut-off valve etc.
Is Shield Automation IFTTT compatible?
Can I integrate Shield Automation hub with Alexa or Google home?
Yes, it can be controlled with easy voice commands.
What type of notifications can I receive?
Voice call, Text msg and Email notifications.
What is the difference between “User Rules” and “System Rules”?
System Rules - will be generated automatically when devices are added to the controller.
User Rules - These are customized scenes created by user.
Can I access Shield Automation using my phone?
Yes, Apps are available for iPhone and Android devices. 
What is the difference between Shield Management and Shield Automation?
Shield Management can be used to manage multiple properties with a single dashboard. Shield Automation can be used to manage a single property.
What type of properties can Shield products be used for?
Shield Management can be used for all types and sizes of properties, including apartments, townhomes, hotels, factories and single-family homes. 

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